FAQs

SHIPPING

What Shipping Methods Are Available?

VallexMall offer Free Shipping for all the products. Generally, the Free Shipping option is sent via ePacket and delivery takes about 12-20 days to major destinations. Some products comes faster, detail information you can find in product details

Do You Ship Internationally?

At this time, we only ship in the US

How Do I Track My Order?

You can track your package 24/7. Just click: order tracking

PAYMENT

What Payment Methods Are Accepted?

When you’re ready to purchase supplies in your cart, simply click on CHECKOUT button. If you have a coupon code, enter it in COUPON field and click APPLY. Our checkout is one easy step! Simply enter your shipping address and payment information. We’ll take care of the rest! We accept the following payment methods: PayPal, Debit/Credit Card

Is Buying On-Line Safe?

Our secure server software (SSL) corresponds with the e-commerce industry’s standard and encrypts all payment information

Order & Returns

How do I place an Order?

When you choose a product, click Add to cart button, check that all is correct and proceed to checkout. Fill all require fields, select payment method and click Place order button

Do I need an account to place an order?

You can make a purchase without creating an account. But it’s recommended you to make make an account to receive a great discount and latest news.

How Can I Return a Product?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
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